Privacy

The purposes for which our company uses personal information are as follows.
However, this does not apply in cases where exceptions are permitted by laws and regulations concerning the protection of personal information.

• To provide information to customers
• To provide information related to our activities
• To respond to various inquiries

• For communication, cooperation, and negotiation with business partners
• For contract fulfillment, payment, and billing

• For providing and communicating information on recruitment and job openings
• For recruitment screening procedures

• For employment and labor management purposes

Our company will use personal information entrusted to us by our business partners for the sole purpose of performing business system design, development, maintenance, and operation services.

• When we have obtained the consent of the individual in advance.
• When required by law.
• When it is necessary to protect human life, physical safety, or property, and it is difficult to obtain the consent of the individual.
• When it is necessary to cooperate with national or local public entities in the performance of their official duties, and obtaining the consent of the individual may interfere with the performance of those duties.

The personal information you have registered may be entrusted to a subcontractor with whom we have concluded a confidentiality agreement, provided that we determine that the subcontractor meets sufficient personal information protection standards.

You may decide at your own discretion whether or not to provide your personal information. However, please note that if you do not provide the necessary information, we may not be able to provide you with information or contact you.

Our company will not provide personal information to third parties except in the following cases.

Our website protects your personal information using SSL (Secure Socket Layer).  
By using a browser with security features such as Microsoft Edge or Google Chrome, your personal information, such as your name, address, or phone number, will be automatically encrypted and transmitted. Even if a third party intercepts the transmitted data, this prevents the content from being stolen or tampered with. (Due to the nature of the internet, we cannot guarantee the complete security of information transmitted. Please take necessary precautions such as regularly changing your password and promptly reporting any suspected unauthorized use to us.)

Cookies are used to make it easier for customers to browse our website when they revisit it, and do not infringe on customer privacy.
They also do not have any adverse effects on customers' computers.
It is possible to refuse cookies by changing the settings of browsers such as Microsoft Edge and Google Chrome, which have security features, but even in that case, there will be no hindrance to browsing our website.
Please contact the software manufacturer for information on how to change browser settings.

Cookies are small pieces of information sent from a website to your computer.  
If you do not refuse to accept them, they will be stored on your computer's hard drive.  
Cookies can identify your computer, but they cannot identify you personally unless you enter personal information.  
In the event that our website is hacked or otherwise compromised, we may use cookies to investigate the incident.

As a Privacy Mark certified company, we take necessary and appropriate safety measures to prevent accidents related to the handling of personal information, and we continuously strive to strengthen personal information protection by regularly conducting training and audits related to the handling of personal information. In addition, we have established a reporting and response system to minimize damage in the event of an accident related to the handling of personal information.

• To ensure the proper handling of personal information, we have established a “Personal Information Protection Policy” as our basic policy and have made sure that all employees are thoroughly familiar with it.

• We have appointed a person responsible for handling personal information and are managing it appropriately.
• We have established regulations regarding the handling of personal information and review them regularly.

• We regularly conduct education and training on the handling of personal information for all employees, including those of partner companies.
• We require employees to submit a confidentiality agreement.

• We strictly manage access to areas where personal information is handled.
• Documents and electronic media containing personal information are stored in locked locations and managed appropriately.

• We control access to systems that handle personal information so that only authorized persons can access them.
• We have installed antivirus software on systems that handle personal information and update it regularly.

The purpose of use of personal data held by our company is as described in “1. Purpose of Use of Personal Information” above.

If you or your representative request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, suspension of provision to third parties, or disclosure of records of provision to third parties regarding personal data held by our company, we will confirm that the person making the request is the individual themselves or their representative, and then respond within a reasonable period of time in accordance with the provisions of the Personal Information Protection Law.
Please follow the procedures below.

We accept inquiries regarding personal information by mail, telephone, or email at “10. Personal Information Inquiry Desk.”

After confirming your request, we will send you the necessary documents via our personal information inquiry desk. We will inform you of the delivery method separately via our personal information inquiry desk. Please fill out the necessary information on the documents we send you and submit them along with the confirmation documents (see (3) below) to “10. Personal Information Inquiry Desk.”

　A. If the person making the request is the individual themselves
　　One of the following forms of identification
　　・Driver's license
　　・Passport
　　・Alien registration card
　　・Basic Resident Registration Card (with photo)

　B. When the request is made by an agent  
　　 All of the following documents  
　　 • Identification documents for the individual listed in A above  
　　 • Identification documents for the agent listed in A above  
　　 • Power of attorney from the individual, or documents confirming that the agent is a legal representative, etc.

No fees will be charged.

In cases where there is no obligation to respond under the Personal Information Protection Law, or if there are deficiencies in the request procedure, we may not be able to respond to your request.

The documents you send us when making a request will be used only to the extent necessary to respond to your request. We will not return the documents you send us.

We will respond by mail or e-mail to the address listed on the request form (within Japan) of the person making the request (or the representative, if applicable).

Even if we delete or erase personal information based on the above request, we will retain the request form, confirmation documents of the person who made the request, and a copy of the response form submitted at the time of the request.

Depending on the content of the request, it may take some time to respond.

Our company accepts complaints and inquiries regarding personal data in our possession at the following address.

Q'sfix Co., Ltd.
Representative Director and CEO Akihiro Nakamura